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Subscriptions are managed by Apple. On your iPhone, open Settings › [your name] › Subscriptions › PlayerMap. You can also open it from PlayerMap: Settings › Subscription › Manage Subscription.

Cancel at least 24 hours before the renewal date to avoid the next charge. You keep access until the end of the current period.

If a free trial is offered, you won't be charged until it ends. Cancel before the trial ends and you won't pay anything. The exact terms and price for your country are shown in the app before you subscribe.

Tap Restore at the top of the subscription screen, or go to Settings › Subscription › Restore Purchases. Make sure you're signed in with the same Apple Account you used to subscribe.

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com, signed in with your Apple Account.

PlayerMap needs location access. Open Settings › Privacy & Security › Location Services › PlayerMap, choose While Using the App, and turn on Precise Location for accurate turn-by-turn guidance.

During navigation PlayerMap keeps using your location in the background, so guidance continues with the screen locked. It stops when navigation ends.

• Check that voice guidance is on in PlayerMap: Settings › Voice & Sound.
• Turn up the volume while directions are playing, or check your car's volume when connected.
• Make sure your iPhone isn't connected to another Bluetooth device you aren't using.

PlayerMap's maps are built on OpenStreetMap, a map made by volunteers. Map data may be incomplete or out of date. You can fix it for everyone on openstreetmap.org, and changes appear in PlayerMap over time. Always follow road signs and traffic laws over the app's directions.

Tap the layers button on the map, or open Settings and tap Change next to the current world. The same streets are redrawn in the world you pick.

Connect your iPhone to a CarPlay-compatible car by cable or wirelessly, then tap PlayerMap on the car's screen. Your world, routes and voice guidance carry over from your iPhone.

If PlayerMap isn't on the car's screen, open Settings › General › CarPlay on your iPhone, choose your car and check that PlayerMap is included.

Finish a trip with navigation to earn mileage. Longer trips earn more. Spend it in Settings › App Icon to unlock new home screen icons.

Mileage, unlocked icons, saved places and settings are stored only on your iPhone. They aren't synced between devices, and deleting the app removes them. They can come back if you restore your iPhone from a backup that includes PlayerMap.

PlayerMap has no accounts, and your saved places stay on your iPhone. Read the full details in our Privacy Policy.

Clear recent searches in Settings › Data › Clear Recent Searches, and remove saved places in the My Places tab. Deleting the app removes everything stored on your iPhone. For data held by our service providers, email [email protected].