PlayerMap Privacy Policy

Effective date: November 6, 2026

PlayerMap ("the app") is a game-style map and navigation app for iPhone and CarPlay, provided by Marux ("we", "us"). This policy explains what information the app uses, where it goes, and the choices you have.

The short version

• No sign-up. You never create an account or sign in, and we don't run our own servers. The app gives itself an anonymous player ID, with no name, email or Apple ID attached (Section 4).
• Your places stay on your phone. Saved places, Home and Work, recent destinations and settings are stored only on your device.
• Location is used to show the map and guide you. It is sent, without your name or any identifier, only to the map services that draw the map, find places and calculate routes.
• Anonymous usage analytics with PostHog. We learn how the app is used, and how people found it, through PostHog. This uses your anonymous player ID, not your name. It never includes your precise location, searches, routes or saved places.
• Crash reports with Firebase Crashlytics, so we can fix bugs.
• Microphone only for voice control, and only while you use it. We don't keep recordings.
• No in-app ads.
• Purchases go through Apple and Superwall. We never see your payment details.
• Tracking only if you allow it. If you allow tracking, your device's advertising identifier is used to measure which ad campaigns bring new players. Your location, searches and trips are never part of that.

1. Information stored only on your device

The app keeps the following on your iPhone. It is not sent to us or to anyone else:

• Saved places (including the marker you chose), Home and Work
• Your 20 most recent destinations
• Settings, such as your map world, voice guidance, units, route options and app icon
• Mileage, completed-trip count and the app icons you unlocked
• Cached map tiles, so maps load faster

We do not keep a history of your trips or locations. Mileage is stored only as a running total. Your answers during first-time setup, and how you use the app, are covered in Section 7 (Usage analytics).

This information is removed when you delete the app. Like other app data, it may be included in your iCloud or computer backups, depending on your device settings. You can clear recent destinations in Settings > Data > Clear Recent Searches and remove saved places in the My Places tab.

2. Location

With your permission, the app uses your device's precise location to:

• show where you are on the map,
• find places near you and rank search results,
• calculate routes and give turn-by-turn guidance on your iPhone and in CarPlay.

The app asks for location access "While Using the App". While navigation is active, the app keeps receiving your location in the background so guidance can continue when the screen is locked or another app is open. iOS shows a location indicator while this happens, and background location stops when navigation ends.

Your location is shared only with the map services listed in Section 3, and only as needed for the feature you are using. It is never sent to Firebase, Superwall, PostHog or Crashlytics, never used for advertising, and never sold.

You can change location access at any time in iOS Settings > Privacy & Security > Location Services > PlayerMap. Without it, you can still browse the map and search, but the app cannot show your position or start navigation from where you are.

3. Map, search and routing services

PlayerMap's maps are built on OpenStreetMap data. To draw the map, find places and calculate routes, the app contacts the community-run services below directly from your device. Requests use encrypted connections (HTTPS) and do not include your name, an account, or an advertising identifier. Like any internet request, they include your IP address and the app's name and version.

These operators may keep short-lived server logs under their own privacy policies:

• OpenFreeMap: https://openfreemap.org/privacy
• komoot (Photon): https://www.komoot.com/privacy
• FOSSGIS (Valhalla): https://www.fossgis.de/datenschutzerklärung/
• OpenStreetMap Foundation: https://osmfoundation.org/wiki/Privacy_Policy

4. Anonymous player ID (Firebase Authentication)

The first time the app runs with an internet connection, it signs in to Firebase Authentication, provided by Google LLC (United States), as an anonymous user. This creates a random player ID. No name, email address, phone number or Apple ID is involved, and you never see a sign-in screen. Firebase Authentication receives the request to create or refresh that anonymous ID, basic app and device information needed for it, and your IP address, as part of the connection.

The same player ID is used by Superwall (Section 5), PostHog (Section 7) and Crashlytics (Section 9). This lets us connect subscription, usage and crash information that belongs to the same installation of the app, for example to see whether a problem affects subscribers or which first-time setup answers lead to subscriptions. It does not tell us who you are.

The ID is kept on your device by iOS and may remain after you delete and reinstall the app. Google's Firebase privacy information: https://firebase.google.com/support/privacy.

5. Subscriptions and purchases

PlayerMap is offered as an auto-renewing subscription. Apple processes all payments; we never receive your name, Apple ID, or payment card details. See Apple's privacy policy: https://www.apple.com/legal/privacy/.

We use Superwall, Inc. (United States) to make purchases and to check whether your subscription is active. Superwall receives:

• your anonymous player ID (Section 4). Before that ID exists, a random ID created by Superwall is used and later linked to it,
• your App Store purchase and subscription information, such as product, price, currency, purchase and renewal dates, trial status and cancellation status,
• your answer to "How did you hear about PlayerMap?" during first-time setup,
• basic events about the app, such as installing and opening it, and starting a purchase,
• basic technical information, such as device model, app version, iOS version, language, App Store country and your device's identifier for vendors (IDFV),
• an Apple attribution token, which lets Superwall learn from Apple whether you installed the app from an Apple Search Ads campaign,
• your IP address, as part of the connection.

We use this information to unlock features, restore purchases, and understand subscription performance, for example how many people start a trial or which campaigns lead to subscriptions. Superwall's privacy policy: https://superwall.com/privacy.

You can manage or cancel your subscription at any time in iOS Settings > [your name] > Subscriptions.

6. Advertising identifier and App Tracking Transparency

During first-time setup, iOS asks whether PlayerMap may track your activity across other companies' apps and websites.

• If you tap "Allow": Superwall also collects your device's advertising identifier (IDFA) and links it to your subscription profile, which is identified by your anonymous player ID. We use this only to measure which advertising campaigns lead to installs and subscriptions. For that purpose, Superwall may pass this identifier and the related purchase events to advertising platforms we work with.
• If you tap "Ask App Not to Track": the advertising identifier is not collected, and the app works exactly the same.

Your location, searches, routes and saved places are never shared for advertising. You can change your choice at any time in iOS Settings > Privacy & Security > Tracking.

7. Usage analytics (PostHog)

We use PostHog, Inc. (United States) to understand how PlayerMap is used. PostHog receives:

• your anonymous player ID (Section 4). Before that ID exists (for example, on a first launch without a connection), a random ID created by PostHog is used and later linked to it,
• events that show how you use the app: installing, updating, opening and closing it; finishing first-time setup; seeing the subscription screen; starting a trial or subscription (and which plan); choosing a map world; unlocking an app icon with mileage; and starting and finishing navigation, with only the travel mode, rounded distance and time, and the mileage earned,
• your answers during first-time setup, such as how you heard about PlayerMap and which map world you picked, and your current map world and subscription plan,
• device and app information, such as device model, iOS version, app version, language and time zone,
• your IP address, which PostHog uses to estimate your country and city.

Analytics data never includes your precise location, what you search for, your routes or your saved places.

We use this information for:

• Product improvement: finding and fixing problems, seeing which features people use, and improving first-time setup and the rest of the app.
• Marketing: understanding which channels bring new players (for example, your answer to "How did you hear about PlayerMap?") and deciding where and how we promote PlayerMap.

PostHog never receives your advertising identifier. Although Superwall and PostHog use the same anonymous player ID, we don't combine analytics data with your advertising identifier, share it with advertising platforms or use it to show you ads. We don't use analytics data to contact you, and we don't sell it. PostHog's privacy policy: https://posthog.com/privacy.

8. Customer support

When you contact us through the in-app support center or by email, we receive what you choose to send us:

• your email address or other contact details, so we can reply,
• your message and anything you attach, such as screenshots,
• information that helps us solve the problem, such as app version, iOS version, device model, language, your anonymous player ID and subscription status.

We use this information only to answer your request, fix problems and improve the app. We don't use it for advertising and we don't sell it. Please don't include sensitive information, such as payment card numbers, in support messages.

9. Crash reports (Firebase Crashlytics)

We use Firebase Crashlytics, provided by Google LLC (United States), to find and fix crashes. When the app crashes or hits a serious error, Crashlytics receives:

• technical details of the crash, such as the code location and the app's state at the time,
• device and app information, such as device model, iOS version, app version, free memory and disk space, and whether the device was in the foreground,
• a random installation ID created by Crashlytics, which resets if you delete and reinstall the app,
• your anonymous player ID (Section 4), so we can tell how many players a crash affects.

Crash reports never include your precise location, searches, routes or saved places. We use them only to keep the app stable, not for advertising. Google's Firebase privacy information: https://firebase.google.com/support/privacy.

10. Microphone and voice control

Voice control lets you search and control navigation by speaking. The app asks for microphone access, and speech recognition permission where needed, the first time you use it.

• The microphone is used only while voice control is active, after you start it. The app does not listen in the background.
• Your speech is turned into text by Apple's speech recognition. Depending on your device and language, this happens on the device or on Apple's servers under Apple's privacy policy.
• We don't record, store or send your voice recordings to our partners. Only the recognized text is used to carry out your command. For example, a spoken search goes to the search service in Section 3, the same as a typed search.

You can turn off microphone access at any time in iOS Settings > Privacy & Security > Microphone (and Speech Recognition). The rest of the app works without it.

11. What we don't do

• We don't ask you to create an account or sign in. Your anonymous player ID isn't tied to your name, email or Apple ID, and we only know your email address if you give it to us when contacting support.
• We don't show ads in the app, and we don't include advertising SDKs.
• We don't sell your personal information.
• We don't access your camera, contacts or photos. The microphone is used only for voice control (Section 10). Spoken directions use Apple's on-device speech synthesis.
• CarPlay doesn't use any extra data. The car screen uses the same information as the app on your iPhone.

If you choose to share crash reports and app analytics with developers in iOS Settings, Apple may give us anonymous crash and usage reports under Apple's privacy policy.

12. How long information is kept

• On your device: until you delete it in the app or delete the app.
• Map services: according to each operator's log retention policy (Section 3).
• Anonymous player ID (Firebase Authentication): until you ask us to delete it.
• Superwall: for as long as needed to provide your subscription and meet legal and accounting obligations, or until you ask us to delete it.
• PostHog: for as long as we need it to understand app usage and plan marketing, after which it is deleted.
• Crashlytics: crash reports are kept for 90 days.
• Voice control: we don't keep voice recordings.
• Support requests: for as long as needed to resolve your request and keep a record of it, or until you ask us to delete it.

13. Your rights and choices

Depending on where you live, including the European Economic Area, the United Kingdom and California, you may have the right to access, correct or delete your personal information, and to object to or restrict how it is used.

Because PlayerMap has no sign-up accounts, we don't hold information that identifies you directly. Most of your data lives on your device, where you control it. You can ask us to access or delete your support conversations at any time. To request access to or deletion of your subscription records held by Superwall, contact us at the address below. Include the Apple order ID of your purchase so we can find the right record. You can find it in your App Store purchase history or in Apple's email receipt.

Analytics, subscription and crash data are tied to your anonymous player ID rather than to you, so we usually can't match them to a specific person. If you'd like this data deleted, contact us and we'll help where we can; the Apple order ID of a purchase lets us find the right player ID. Deleting and reinstalling the app may keep the same player ID, as described in Section 4.

14. Children

PlayerMap is not directed to children under 13 (or the equivalent minimum age in your country), and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the app, contact us and we will delete it.

15. International processing

The services described above may process information outside your country, including in the European Union, the United States and Russia (the Mail.ru Overpass mirror). Where required, these transfers rely on the safeguards each provider offers.

16. Changes to this policy

We may update this policy when the app changes. We will post the new version here and update the effective date above. If the changes are significant, we will also let you know in the app or on the App Store page.

17. Contact

Questions or requests about this policy:

Marux
Email: [email protected]